Shipping Information

At MyFastChargers, we understand that receiving your order promptly and in excellent condition is crucial. We are dedicated to providing you with a smooth and efficient shipping experience. Below is a detailed outline of our shipping policy.

If you are looking to track your order, and do not have access to your confirmation email, please use our dedicated tracking page here to find and track your order. 

Shipping Timeframe

• Standard Delivery: Our shipping timeframe typically ranges from 5 to 15 days, depending on your location and the specifics of your order.
• Order Processing: Orders are processed and shipped during regular business hours (Monday through Friday, excluding public holidays).

Shipping Costs

• Free Shipping: We are pleased to offer free shipping on all orders. This offer is automatically applied at checkout.
  
  

Shipping Locations

• Domestic Shipping: We currently ship to all locations within Australia and the USA.

Tracking Your Order

• Shipment Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking link. This link allows you to track the progress of your shipment.
• Tracking Portal: If you lose the confirmation email, you can also track your shipment directly through the tracking page on our website here.

Damaged or Faulty Products

• Comprehensive Refunds: Your satisfaction is our top priority. We offer comprehensive refunds for any product that arrives faulty or damaged.
• Reporting Damaged Items: Please contact our customer service team here immediately if your order arrives damaged or faulty, and provide photographic evidence where possible.
• Refund Process: Our team will guide you through the refund process and provide further instructions on returning the damaged or faulty product.

Customer Service

• Assistance and Inquiries: For any shipping-related inquiries or assistance, our customer service team is here to help. You can reach out to us via live chat, phone, or email.
• Hours of Operation: Our customer service team is available to assist you during standard business hours.

Thank You for Choosing MyFastChargers

We are committed to ensuring that your experience with MyFastChargers is as seamless and satisfying as possible. From the moment you place your order to the time it arrives at your doorstep, we are here to ensure that your needs are met with efficiency and care.

For any additional information or specific queries, check out our frequently updated FAQ (Frequently Asked Questions) page here, or please do not hesitate to contact our customer service team here. We’re here to make your MyFastChargers experience exceptional.