30 Day Money Back Guarantee

Our aim is to provide clarity and ease in your shopping experience. Please note that this policy is distinct from our Replacements and Returns Policy (page linked here), which covers faulty products. The 30 Day Money Back Guarantee is specifically designed for situations where you change your mind about a product.

What is the 30 Day Money Back Guarantee?

At MyFastChargers, we prioritise your satisfaction above all else. We understand that sometimes a product may not meet your expectations or needs. Our 30 Day Money Back Guarantee allows you to return a product for a refund within 30 days of purchase if it isn’t exactly what you wanted.

How to Utilise the 30 Day Money Back Guarantee

Initiating a Return

• If you decide that the product is not right for you, contact our customer service team within 30 days of your purchase to initiate a return.
• Please provide your order details and the reason for the return to help us process your request efficiently.
• Please know that a delayed delivery is not a valid reason to utilise this policy. In fact, a delayed delivery is entirely out of our control. 

Condition of the Product

• The product must be returned in its original, unused condition. This includes the product being free from damage, alterations, and wear.
• All original packaging, accessories, and documentation must be included in the return.

Processing Your Refund

• Upon receiving the returned product, we will inspect it to ensure it meets the return conditions.
• Once approved, a refund will be processed to your original payment method.
• Please allow 1-2 weeks for the refund to reflect in your account.

Exceptions and Clarifications

Shipping Costs

• The customer is responsible for the return shipping costs, unless the product is faulty or not as described, which is discussed in our Replacement and Returns policy here. 

Contact and Support

If you have any questions or need assistance with your return, please contact our customer service team. We are here to help and ensure your experience with MyFastChargers is positive and worry-free.

Remember, our 30 Day Money Back Guarantee is in place to ensure you can shop with confidence, knowing you have the flexibility to return a product if it's not quite what you were looking for.